Frequently Asked Questions

Got Questions? We've Got Answers! 🙌

📦 Products & Delivery

Q: How do I receive my digital products?
A: All digital products are delivered instantly after purchase. You'll receive a download link via email immediately after your order is confirmed.

Q: What format are the digital products in?
A: Our CV templates come in Word & Canva formats. Caption packs and ad scripts are delivered as PDF or Google Docs files that are easy to edit and use right away.

Q: Can I use the products on multiple devices?
A: Yes! Once downloaded, you can use your digital products on any device — laptop, tablet, or phone.

✏️ CV Writing Service

Q: How does the Custom CV Writing Service work?
A: After purchase, you'll instantly receive our ATS-Pro CV Template as a free bonus. We'll then schedule a free consultation call to understand your experience and career goals. After the call, we'll craft your personalized, ATS-optimized CV and deliver it within 24 hours.

Q: How do I book my consultation call?
A: After purchasing, email us at info@tasknovalabs.com with the subject "CV Writing Service" and we'll arrange a convenient time for your call.

Q: How long does it take to receive my finished CV?
A: We deliver your professionally written CV within 24 hours after your consultation call.

💳 Payments & Refunds

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, Shop Pay, Apple Pay, and Google Pay.

Q: What is your refund policy?
A: We offer a 14-day refund guarantee on all digital products. If you're not satisfied, contact us at info@tasknovalabs.com and we'll make it right.

Q: Is my payment information secure?
A: Absolutely. All payments are processed securely through Shopify Payments with industry-standard encryption.

💬 Still Have Questions?

We're always happy to help! Reach out to us at info@tasknovalabs.com or visit our Contact page and we'll get back to you within 24 hours.